SL Programmers Are Dumb Part 2

Hi Guys,

Just an update to show how dumb SL are. The send an email to the customer. Check it out below. They actually send to the customer this email :

"Please be informed that the HSM has no response on 5/5/2010 @4.30pm, hence, the Pin Mailer is failed to be printed in UATx environment. I have tried to down the job from other environment and just left 3 jobs on the connection, but still failed.

Eventhough we able to establish the connection with HSM (Job is up), deduce the number of connection, refresh the job and successfully ping to HSM, still no response. There is similar problem on last week, and get response after restart HSM machine.

Kindly advice and comment. Thanks a lot.

Aside to ,
I will try to print the pin mailer again on 6/5/2010 morning. Thanks."



AS they didn't do their work, this is what the customer ask them back :

Referring to your notification of the problem of HSM resulting failure on PIN Printing on 05/05/2010, what about today? Have you complete yet?

See how dumb programmers are? Send mail then kena question if the work is done when they didn't do it...