ITIL Part 3

Exam is today, could do, all I am hoping is that I will pass the exam. It was kinda tricky. You know when you do ITIL you cannot bring your work experience into ITIL. Reason is because if you think that your experience is correct, it is actually wrong in ITIL. So it is harder for us who have been working for some time.

Anyway what was demotivating my friends and I was this, we brought out experience to answer the question, and when we got like many back to back wrong, it demoralize you. It really did. So we ended up not wanting to answer but just to look at the questions and try to remember the answers.